Refund policy

RETURNS

We’re all about making things right when they go wrong. Here’s what you need to know:

We offer a 30-day return policy. If something’s not quite right, you have 30 days after receiving your item to get in touch with us to request a return at support@steamtees.com.

To qualify for a return, your item must be in its original condition—unworn, unused, with tags, and in its original packaging. Be sure to hang onto your receipt or proof of purchase.

If your return is approved, we’ll provide a return shipping label and clear instructions on how to send your package back. Please note, items sent back without contacting us first won’t be accepted.

For any questions about returns, reach out anytime at support@steamtees.com.

 

DAMAGES OR ISSUES

If your order arrives damaged, defective, or isn’t what you expected, we want to fix it! Inspect your item as soon as it arrives. If there’s an issue, let us know right away at support@steamtees.com so we can make it right and get you back to rocking your S.T.E.A.M. style!

 

NON-RETURNABLE ITEMS

Some items just can’t be returned, like custom or personalized products, perishable goods, and certain personal care items. If you’re unsure about a specific product, drop us a line at support@steamtees.com.

Unfortunately, gift cards aren’t eligible for returns.

 

REFUNDS

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, we’ll process your refund to your original payment method within 10 business days. Keep in mind that banks or credit card companies may take a bit of extra time to process and post your refund.

If it’s been over 15 business days since your refund was approved and you haven’t received it, email us at support@steamtees.com, and we’ll help track it down.